Delivery

 

We offer NEXT DAY HOME DELIVERY ALL OVER CYPRUS FOR ORDERS PLACED BY 12:00 p.m.

We offer shipping at the following rates:
– Next day delivery: Free for orders over €30
– Next day delivery for orders below €30: €5 charge
– Standard delivery (5-7 working days) for orders below €30: €3 charge

We’re unable to deliver on Public holidays and Sundays, nor can we guarantee specific delivery times. We are currently unable to deliver to PO Box Addresses. All orders need to be delivered to a residential address.

In most cases your whole order will be shipped at the same time, however it may be in separate parcels. It can happen that you will receive separate parcels at different times, for the same order.

M&S Delivery
M&S Products are only delivered in Nicosia.

M&S Food
M&S Food is delivered in Nicosia only and to specific postcodes. View the post codes below.

Tracking my order
Once your order is shipped, you will receive a call or an instant message via WhatsApp, Viber or SMS, by VLM Courier Services or Svelta Courier services. This call/ message will contain information about the date of arrival of your parcel.

Important information
After three failed delivery attempts, your parcel will be send back to us and we will proceed with a refund.

Modify my order
We process orders quickly so that your items arrive as soon as possible. This means we are unable to change your order once you have placed it.

Cancel my order
Orders can be cancelled up to the point where our Team have finished processing and the order is being prepared for shipping. If you have placed an order that you wish to cancel, please contact us without delay via email at info@modeand.com. Where possible, our Customer Service Team will cancel and refund the order.
Once the order is in transit, you have the option of rejecting the delivery. The order will then be sent back to us and a refund will be issued. Please note that the delivery charges will not be refunded.

Faulty item(s)
We are sorry to hear that your received a faulty item. Please return the item to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Faulty’ when asked for a reason for your return. We will refund the amount to you as soon as the item is received and identified as a wrong item.
Fill in your returns form, that has been sent with your order, and put it in your parcel. Send the parcel back by post, via any carrier, within 35 days of receipt, to the following address:

U.0.21a
Nicosia Mall
2 Madrid Street
Nicosia, 2306

We will reimburse you the return postage cost once the item(s) has been confirmed as faulty/damaged, by our Team.

Alternatively, you can bring the item to the relevant* brand VLM store for an exchange or a full refund.
* E.g. if you are returning a Sfera item, you need to return it to a Sfera store.

See all VLM store locations here.

Missing Item(s)
We are sorry there is an item missing from your order. Please inform us via email at info@modeand.com within 10 days of your order being delivered. We will do our best to help you.

Before emailing us, please consider the below: We may have sent your items in separate parcels so please allow some time, depending on the delivery option you have chosen. If you have not received the item within that time, please inform us accordingly.

Wrong Item(s)
If you received something you haven’t ordered, please send it back to us and we will refund you as soon as the item is received and identified as a wrong item. If you received a faulty item and your desired item(s) is still in stock, we will ship it to you at no cost. Please inform us via email at info@modeand.com within 10 days of your order being delivered. We will do our best to help you.

To return an item, you have to sign in to your Account, navigate on ‘Orders’ and select ‘Make a return’ on the order you wish to return. Select the item(s) you wish to return and the reason for the return, and submit your return. Fill in your returns form, that has been sent with your order, and put it in your parcel. Send the parcel back by post, via any carrier, within 35 days of receipt, to the following address:

U.0.21a
Nicosia Mall
2 Madrid Street
Nicosia, 2306

We will reimburse you the return postage cost once the item(s) has been confirmed as faulty/damaged, by our Team.

Alternatively, you can bring the item to the relevant* brand VLM store for an exchange or a full refund.
* E.g. if you are returning a Sfera item, you need to return it to a Sfera store.

See all VLM store locations here.

M&S FOOD is Delivered in Nicosia only, to the below post codes.

 

Kaimakli, Pallouriotissa, Lykavitos

1010	1036	1056	1080	1101
1015	1037	1057	1081	1102
1016	1040	1060	1082	1105
1017	1041	1061	1085	1106
1020	1042	1065	1086	1107
1022	1045	1066	1087
1025	1046	1070	1090
1026	1047	1071	1095
1027	1048	1075	1096
1028	1049	1076	1097
1035	1055	1077	1100

Strovolos

2000	2015	2030	2042	2054
2001	2018	2031	2043	2055
2002	2019	2032	2044	2057
2003	2020	2033	2045	2058
2006	2021	2034	2046	2059
2007	2023	2035	2047	2060
2008	2024	2036	2048	2062
2011	2025	2037	2048	2063
2012	2027	2038	2050	2064
2013	2028	2039	2051	2066
2014	2029	2040	2052

Aglantzia

2100	2112	2122
2101	2113	2123
2102	2114
2103	2115
2107	2116
2108	2120
2109	2121

Geri

2200

2201

2202

Latsia

2220	2231	2237
2221	2232	2238
2222	2233
2223	2234
2224	2235
2230	2236

Lakatamia

2300	2314	2332
2301	2320	2333
2302	2321	2334
2303	2322	2335
2304	2323
2305	2324
2306	2325
2310	2326
2311	2328
2312	2330
2313	2331

Synoikismos Anthoupolis

2350

Agios Dometios

2360	2364	2370
2361	2365	2373
2362	2368
2363	2369

Egkomi

2400	2407	2412
2401	2408	2413
2402	2409	2414
2404	2410	2415
2406	2411	2416
		2417

Katw Deftera

2450

Panw Deftera

2460

Tseri

2480

Dali (Ilioupoli, Kalithea, Kwstantia, Nea Lidra)

2540

2546

2547

2548

2549

Alampra

2563

Nisou

2571

Pera Chorio

2572

Kokkinotrimithia

2660

Agioi Trimithias

2671